Technical Customer Support Engineer – Bdjobs in Dhaka, Bangladesh

Bdjobs.com is currently accepting applications for the position of Technical Customer Support Engineer - For XeonBD - Job ID - 1289365 in the Dhaka area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Information Technology skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Bdjobs.com operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	Bdjobs.com
Position:	Technical Customer Support Engineer
Region:	Dhaka, Dhaka - Dhaka
Education:	Confidential
Job Function:	Information Technology
Seniority Level:	Entry level
Job Type:	Full-time
Industry:	Manufacturing and Pharmaceutical Manufacturing

Job Description

XeonBD is an industry-leading IT Enabled Service and Online Infrastructure Service provider in the country, operating for the last 18+ years is looking for a Customer Support Engineer.

• Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
• Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Troubleshoot and solve a wide range of customer support issues.
• Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge of the domain name system and hosting for user support.
• Must be technically skilled in diagnosing, troubleshooting, and resolving hardware and software problems.
• System monitoring and response.
• Operating system and application installation/configuration.
• Research and Development.
• Performing scheduled maintenance tasks.
• Support the day-to-day business operations.
• Preparing reports, documentation, and providing training to users.

Educational Requirements

• Skills Required: IT Support Service, Hosting, DNS, domain, Cloud Service, AWS Cloud, network server, Cloud Platform, IT Support Service and Network engineering., Server side Technologies

Job Location

Dhaka (Mohammadpur)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address

Province	Dhaka
City	Dhaka
Full Address	Bdjobs.com Ltd., 8th Floor - West BDBL Building (Old BSRS 12, C/A, Dhaka 1215, Bangladesh
Google Map	Google Map