Customer Service Advisor (Frontline) – DHL Express in Dhaka, Bangladesh

DHL Express is currently accepting applications for the position of CS Advisor (Frontline) in the Dhaka area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Other skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately ১৫,০০০৳ - ৩৮,০০০৳ (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

DHL Express operates within the Transportation, Logistics, & Supply Chain and Storage industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	DHL Express
Position:	Customer Service Advisor (Frontline)
Region:	Dhaka, Dhaka - Dhaka
Education:	Confidential
Job Function:	Other
Seniority Level:	Entry level
Salary:	BDT 15.000 - BDT 38.000 per Month
Job Type:	Full-time
Industry:	Logistics, Supply Chain and Storage, Transportation

Job Description

Overall Role Purpose:

Provide the full suite of DHL customer service offerings confidently, knowledgeably, and professionally to all parties contacting DHL via the customer service hotline and other contact modes.

Accountabilities:

• Accept and register bookings for DHL services.
• Offer alternatives to customers and seize upselling and cross-selling opportunity of valued-added services during the interaction.
• Respond to customers consistently and confidently by providing accurate information.
• Enhance service experience in DHL by exercising professionalism and empathy.
• Liaise with Operations and other departments for quick resolution of customer issues.
• Highlight areas for improvement with suggested solutions.
• Adhere to global CS procedures while maintaining flexibility within reasonable limits.
• Assist in CS orientation/training programs for new/existing CS staff.

Functional Experience:

• 2 years experience in a Customer Contact Centre or Telesales environment (preferable).

Educational Qualifications:

• Graduation in Business (preferable) or equivalent.

Language Requirements:

• English: Fluent (written and spoken).
• Local language (where applicable): Spoken (written and spoken where applicable).

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address

Province	Dhaka
City	Dhaka
Full Address	Ground Floor, DHL Express Service Point, Aziz Group Building, 240 Tejgaon Commercial Area, Dhaka 1208, Bangladesh
Google Map	Google Map