Customer Experience Manager – Daraz in Dhaka, Bangladesh

Daraz is currently accepting applications for the position of Manager - Customer Experience in the Dhaka area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Customer Service and Project Management skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Daraz operates within the Technology & Information and Internet industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	Daraz
Position:	Customer Experience Manager
Region:	Dhaka, Dhaka - Dhaka
Education:	Confidential
Job Function:	Customer Service and Project Management
Seniority Level:	Mid-Senior level
Job Type:	Full-time
Industry:	Information Services

Job Description

We are seeking a talented and experienced Manager of Customer Experience to join our team. In this role, you will be responsible for overseeing all aspects of customer interactions and ensuring the highest level of satisfaction.

The ideal candidate should have a strong background in customer service, excellent communication skills, and a passion for delivering outstanding customer experiences. You will lead a team of customer service representatives and work cross-functionally to enhance the customer journey.

If you are a proactive problem-solver, detail-oriented, and have a proven track record in improving customer experience metrics, we want to hear from you.

• Lead and develop a customer service team
• Implement strategies to improve customer satisfaction
• Analyze customer feedback and data to drive continuous improvement
• Collaborate with other departments to ensure a seamless customer journey

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address

Province	Dhaka
City	Dhaka
Full Address	Daraz.com.bd, Daraz Bangladesh Limited HQ Asfia Tower Level 11 House: 76, Block: E, Rd 11, Dhaka 1213, Bangladesh
Google Map	Google Map