CS Advisor – DHL Express in Dhaka, Bangladesh

DHL Express is currently accepting applications for the position of CS Advisor in the Dhaka area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Other skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

DHL Express operates within the Transportation, Logistics, & Supply Chain and Storage industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	DHL Express
Position:	CS Advisor
Region:	Dhaka, Dhaka - Dhaka
Education:	Confidential
Job Function:	Other
Seniority Level:	Entry level
Job Type:	Full-time
Industry:	Logistics, Supply Chain and Storage, Transportation

Job Description

Overall Role Purpose:

Provide the full suite of DHL customer service offerings confidently, knowledgeably, and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.

Accountabilities:

• Accept and register bookings for DHL services.
• Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with the customer.
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time, and prices.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
• Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries.
• Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to positively enhance the customer’s experience with DHL.
• Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
• Assist the supervisors to carry out relevant CS orientation / training programs for new or existing CS staff.

Functional Experience:

• 2 years’ experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)

Educational Qualifications:

• Graduation in Business (preferable) or equivalent

Language Requirements:

• English: Fluent (written and spoken)
• Local language (where applicable): Spoken (written and spoken where applicable)

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address

Province	Dhaka
City	Dhaka
Full Address	Ground Floor, DHL Express Service Point, Aziz Group Building, 240 Tejgaon Commercial Area, Dhaka 1208, Bangladesh
Google Map	Google Map